IT Support - Additional Course Information
professional certificate
Google IT Support
About this Professional Certificate
This five-course certificate, powered by Google, includes an innovative curriculum designed to prepare you for an entry-level role in IT support. A position in the IT field can be one-on-one support service or remote in a small business or a global company like Google. If you've been dealing with IT for a while, or are new to the field, you've come to the right place. The program is part of Grow with Google, an initiative by Google to help create economic opportunity.
Through a mix of video lectures, quizzes and hands-on labs and widgets, the program will introduce troubleshooting and customer service, networking, operating systems, systems administration and security. Along the way, you'll learn from Googlers with unique backgrounds whose foundation in IT support served as a starting point for their careers.
By dedicating 5 hours a week, you can complete the certificate in about six months. You can skip the content you already know and take the assessment exams sooner.
Google IT Support Professional Certificate content is licensed under the Creative Commons Attribution 4.0 International License.
75% of US Google Certified students report an improvement in their careers within 6 months of earning certification.
Source: *Based on survey responses of program graduates, United States, 2021
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Courses in this Professional Certificate
Course1
Fundamentals of Technical Support
It is the first in a series designed to prepare you to enter the IT market as a help desk specialist. in this course, we will introduce you to the world of Information Technology, or IT. You will learn about various facets of Information Technology such as hardware, software, internet, troubleshooting and customer service. We'll show you how a technical interview usually goes and give you tips on how to better prepare for this type of occasion. This course covers a wide range of IT topics and is designed to provide an overview of what's to come in this certificate program. At the end of this course, you will be able to: ● understand how the binary system works. ● build a computer from scratch. ● choose and install an operating system on a computer. ● understand what the internet is, how it works and its impact on the modern world. ● learn how applications are created and how they work internally on the computer. ● employ common problem-solving methods and interpersonal skills in an Information Technology environment.
Concluded,
Technical Support Fundamentals, January 2023, Credential - K6ETWT6SDHJW
Course2
Structure and Operation of Computer Networks
This course is designed to present a complete overview of computer networks. We'll cover a range of topics, from the fundamentals of modern networking technologies and protocols, to an overview of the cloud, to practical applications and solutions to networking issues. We'll wrap up by discussing how this information might show up in a job interview and by offering practical troubleshooting tips. By the end of this course, you will be able to: ● describe computer networks according to the five-layer model. ● understand all standard protocols used in TCP/IP communications. ● learn about powerful network troubleshooting tools and techniques. ● learn about network services like DNS and DHCP that help get computer networks up and running. ● understand cloud computing, everything-as-a-service, and cloud storage.
Concluded,
Structure and Operation of Computer Networks, February 2023, credential - Z477PEDB3U2N
Course3
Operating Systems and You: Becoming a Power User
In this course – with a combination of video lectures, demonstrations and hands-on activities – you will learn the main components of an operating system and see how to perform critical tasks such as managing software and users, and configuring hardware. Let's end with an example of how this content might end up in an interview. By the end of this course, you will be able to: ● navigate Windows and Linux file systems using a graphical user interface and command line interpreter. ● configure users, groups and account access permissions. ● install, configure, and remove software for Windows and Linux operating systems. ● configure disk partitions and file systems. ● understand how system processes work and learn to manage them. ● work with system logs and remote connection tools. ● use operating system knowledge to troubleshoot common problems with an IT support specialist.
Concluded,
Operating Systems and You: Becoming a Power User, March 2023, credential - 39VKJBZSNBJ5
Course4
Systems Administration and IT Infrastructure Services
This course will take you from handling a single computer to an entire fleet. Systems administration is the area of IT responsible for maintaining reliable computer systems in a multiuser environment. In this course, you'll look at the infrastructure services that keep all organizations, large and small, running. Let's dive into the cloud to understand everything from the most common cloud infrastructure configurations to managing cloud resources. You will also learn to manage and configure servers and use industry-specific tools to manage computers and information and user productivity. Finally, you will learn how to recover your organization's IT infrastructure in the event of a disaster. By the end of this course, you will be able to: ● use best practices for choosing hardware, vendors, and services for your organization; ● understand how the most common infrastructure services keep the organization running and how to manage the infrastructure servers; ● understand how to get the most out of the cloud in your organization; ● manage an organization's computers and users using directory services, Active Directory, and OpenLDAP; ● choose and manage the tools your organization will use; ● back up your organization's data and learn how to recover your IT infrastructure in the event of a disaster; ● use systems administration knowledge to plan and improve IT environment processes.
Course5
IT Security: Defense Against the Dark Arts of the Digital World
This course covers a range of IT security concepts, tools, and best practices. In it, we have an introduction to threats and attacks and their many ways to manifest themselves. We will give you a foundation of knowledge about encryption algorithms and how they are used to protect data. Then we'll look in depth at the three types of information security: authentication, authorization, and registration. Plus, we'll cover network security solutions, from firewalls to Wi-Fi encryption options. Finally, let's look at the Chrome OS security model in a case study. The course concludes with bringing all these elements together into a detailed, multi-layered security architecture, followed by recommendations on how to integrate a culture of security into your organization or team. By the end of this course, you will understand: ● how various encryption algorithms and techniques work, as well as their benefits and limitations. ● various authentication systems and types. ● the difference between authentication and authorization. ● how to assess potential risks and recommend ways to mitigate them. ● best practices for securing a network. ● how to help people understand security concepts and protect themselves.